In an effort not to get completely ripped off when getting tradespeople in to do jobs around the house I have tended to use checkatrade for peace of mind and to date the 4 or 5 people I have got in for various things have been very good and lived up to their ratings.
I think it is a fantastic website, even if there are commercial reasons behind it.
However I recently contact 2 people about putting up a fence in my garden. Both responded promptly and came to measure up.
My rear garden has tiers and as such it isn’t the easiest of gardens to put a fence in, but it is by no means awkward.
Both companies were punctual, polite and knowledgeable so initial impressions were good. Both appeared happy to quote and said they would have quotes through within about 1 week, that was fine with me.
However over 4 weeks later no quote or explanation from neither of them.
I get it that there may be some jobs they take a look at and really do not want to do. We have all been there. Yes they have to measure up whilst on site but there are ways and means of getting out of doing the job.
The economy is supposed to be in recession and jobs scare etc. I thought they would all jump at the chance of the job, even if it was a few weeks before they could do it. I am in no immediate rush.
I believe that if they didn’t want to do the job then they should have out priced the job on the quote. Lets say a realistic price for the job was £1500 but if they sent a quote for £2500 then they save face by quoting, but I am unlikely to take them up on the quote. If I did, they would be doing very nicely.
This way they save some face in the fact they quoted, even if expensive. It frustrates me that they didn’t have the decency to do this.
I refuse to call and chase them, the ball is in their court.
I do not even feel that I should email them to give them feedback directly, I feel like it is a waste of my time and they are obviously not too concerned.
I want to leave feedback on checkatrade.com but I do not think it is entirely fair feedback as I am sure both do good jobs, but there should be an option (if there is it is very hard to find) where you can actually give feedback to suggest they didn’t quote even though they measured up. You only seem to be able to go through a negative feedback process if they have started work for you.
Needless to say I wont be recommending these fencing companies.
This has not affected my overall experience or view of checkatrade and I wont allow it to affect my use of the site for other tradesmen in the future, but it irritates me that local tradespeople who rely on recommendation act like this. It is not good for them or their business!