Anyone who has read my ramblings before may well have picked up on the fact I can be a bit of a stickler for details. I like a
good excellent experience when dealing with companies.
Whilst I always reserve judgement until my dealings with a company or over, it would be wrong to suggest that I do not judge from the outset!
Trade Price UK met and exceeded my expectations.
Having moved to a new home (new to me anyway) in 2015, it was apparent that the windows and doors ideally needed replacing.
So in April/May of 2016 as part of our renovation plans I decided now was time and we would get this expensive job underway.
Needless to say I was not excited by this task and was not prepared to take the stereotypical spiel that comes from some salespeople within this industry. Thankfully on the most part I was not subjected to this having 4 companies quote.
Sadly ‘Apple Home Improvements‘ did live up to the reputation. This is perhaps a story for another day, but it was suggested I would get a ‘scrappage’ allowance for my existing doors and windows and they insisted (although I won out here) that both my fiancee and I needed to be present as it was not feasible that I could make informed decisions without her. No No Apple, poor assumption and attitude. They then did not even submit a written quote when by phone giving me a price, some £9,500 more expensive than 2 other quotes. For that additional margin would a letter and a stamp been too much?!
Enough of that, so onto my review of Trade Price UK http://www.tradepriceuk.com/ then!
14 x doors and windows needed replacing in total, a couple were well beyond the sizes of typical windows found in a home and rather than the traditional white we had decided on Anthracite Grey as our colour option on the outside and white on the inside.
With that brief set, Trade Price were called in to quote.
Sending them measurements from a competitor, within 4 hours I had a price. Not long after, this price was re-confirmed when Shaun came out to measure up and double check everything.
When I asked a novice question I got informed responses and was not made to feel like a plonker.
Not long after we signed on the dotted line and paid the deposit.
About 4 weeks later the windows were ready. Withing 6 weeks of ordering the windows and doors were fitted. Talk about getting the job done quickly.
The installers (employees of Trade Price and not some cheap contacted labourers) were clean and tidy as well as polite. Left the team a key and they got on with it. No issues with trust at all.
All doors and windows, removed, installed and debris cleared away in 5 days!
I and many others reading this will probably agree you cant really tell how good a company is until something goes wrong. How they then deal with those issues reflects on how good they really are.
Many companies could learn from Trade Price UK as to how to act when things go wrong. Professional, fast and communicative approach was the order of the day, to be fair, even before things went wrong I enjoyed this level of service.
Now, I should be clear of the 3 main issues encountered during installation, only 1 was a Trade Price error, a human error of actually damaging the glass to be installed.
Did I get a boarded up window, heck no. I got a replacement piece of glass. Not the right type, but a piece of glass that fitted. Mistakes happen and boarding would have sufficed; but despite the mistake happening late afternoon, a solution way beyond my expectations was provided. The correct glass was fitted only a couple of days later.
The other 2 were manufacturer errors but indeed these were dealt with promptly and efficiently with little hassle on my part.
I am extremely impressed with the final product and installation.
Pre and post sales support has been fantastic and the price was very good too.
I want to say thank you to all the team there
If you are in need of a single door, or window or a full house re-fit, you could do a lot lot worse than Trade Price UK based on my experience.
They cover, Bournemouth, Poole, Christchurch, Ferndown, New Milton, Ringwood and the surrounding area within Dorset and Hampshire.
You can contact them online at http://www.tradepriceuk.com/ or by phone 01202 722293 or by emailing firstname.lastname@example.org and their address:
Trade Price UK Ltd
Unit 10, Corty Close
Branksome Business Centre
If you have any questions, or maybe even want to see they job they have done, then get in contact.
Disclaimer – I have not been rewarded in any way to provide this written feedback and review of Trade Price UK, this is my genuine heart felt opinion.