Annoying customers.
Apparently I have nothing else to do in my day or no other customers to speak to. That must have been the opinion of one customer who spoke to me for 20 minutes for a process that should have taken 2.
A few weeks ago a customer called due to a fault with their phone. I knew it was a manufacturing fault straight away. It was one of those things. A bit unlucky simple replace the phone type job, but could I get on an do it. No. 20 minutes a simple returns booking in procedure took because they told me how they felt the phone was manufactured, how it compared to others and apparently me owning the very same phone for 12 months and explaining things to the customer carried no weight.
